We ship all sizes and types of sculptures to our customers and arrange special services, upon request, as follows. All standard shipping, packing, and freight costs are included in your purchase price.
Special services, including expedited freight and additional on-site services such as white glove handling, unpacking, and moving, are extra. We will provide price quotes for these services, and we do not add any additional fees or charges to the price quotes provided by our network of service providers.
Small Sculpture – Generally Under 30"
- Usually packed and shipped via FedEx or UPS Ground.
- Normal delivery is approximately 4-5 business days.
- Tracking information will be forwarded upon shipment.
- Expedited shipping is available upon request for an additional charge.
- No special requirements for unpacking.
Large Sculpture – Generally Over 30"
- Professionally packed, crated, and inspected prior to shipment.
- All fountains are tested to ensure proper functioning.
- Large sculptures are shipped via freight carriers, not package delivery services.
- Local third-party agents may be contracted for local delivery at the discretion of the freight carrier.
- Delivery notification will be provided.
- Lift gate service is provided where needed at no additional charge.
- Rural/distant delivery service is provided at no additional charge.
- Delivery is completed when the crate is dropped to the ground at your destination.
- Freight drivers do not move crates beyond drop-off locations due to liability issues.
- It is recommended to have two flat furniture moving dollies available to move your crated sculpture once it is delivered.
- Hammer, screwdriver, and crowbar-type tools are required to disassemble crates.
- Sculpture wrapping must be removed carefully by hand; using knives or cutters may damage the sculpture finish.
Special Handling (Large Sculptures, Large Fountains, Delicate Features, etc.)
- Instructions for handling large or delicate sculptures will be provided.
- Customers must have the necessary tools, equipment, and personnel on-site to complete safe off-loading and installation.
- Any delays after pickup due to site preparation or personnel availability are the customer's responsibility. Arrangements must be made with the freight carrier directly, and additional charges may apply.
Expedited Freight
Bronze West Imports will arrange expedited shipping for our customers when requested. Additional costs for special shipping arrangements will be charged to our customers at cost. We do not add special charges, markups, or additional fees for providing this service.
Special Customer Delivery Requirements
Bronze West Imports can arrange local service for delivery, including uncrating, unwrapping, moving sculptures to their final locations, and removing packaging materials. Customers will be charged at cost for special shipping arrangements, with no extra fees added for this service.
Installation and Fountain Hook-ups
- Bronze West Imports does not offer local installation services due to the unique requirements of each sculpture. However, we provide expert guidance and technical advice throughout the installation process. Customers must provide all necessary materials and services, including plumbing, electrical work, lighting, and other essential needs.
- We strongly recommend hiring experienced landscape and installation professionals to ensure high-quality service and successful outcomes.
Receiving and Damage Inspection
- All delivered sculptures, whether in crates or boxes, should be inspected immediately upon receipt to ascertain if any damage occurred during shipping.
- Please refrain from signing the driver's delivery receipt until inspection is complete. The driver will wait for you to finish this procedure.
- If there is any evidence of damage, note on the driver's delivery receipt: “This delivery is conditionally accepted to permit time to unwrap and inspect contents to determine if delivery-related damage occurred.”
- Should you find visible damage upon delivery, inform the driver that you decline the delivery due to damage.
Bronze West Imports will collaborate with the shipping or freight company to address damage claims to your satisfaction.
Receiving, Moving and Installing Large/Heavy Sculptures Safely
Large sculptures, such as life-size horses, safari animals, or any sculpture over 500 lbs., require special handling and equipment for proper off-loading, moving, and installation. Buyers must have the necessary equipment, skills, and knowledge to supervise and ensure safe movement and installation.
Bronze West Imports offers guidance to help buyers prepare for receiving and installing large sculptures; however, we do not assume liability for accidents or damage resulting from improper or unsafe unloading, moving, or installation procedures. For further details, please visit the "Shipping and Exchanges" tab on our home page.
Customer's Obligation for Installation
The installation requirements for bronze sculptures are specific to each site. Buyers are strongly recommended to engage a qualified landscape designer or architect for installation.
We do not modify or alter sculptures shipped from the foundry, nor do we install clamps, rods, pumps, or other fixtures. However, we provide installation guidance and best practices to ensure satisfactory results. For details, visit the "Installation Guidance" tab on our home page.
Our imported sculpture designs are intended for decorative purposes only. They are not designed for children to play on or for any use other than as artistic decoration.
It is the buyer's responsibility to properly install and secure the sculpture to prevent tipping or misuse. The customer shall indemnify and hold harmless Bronze West Imports, Inc., its officers, directors, agents, and employees from any claims or damages resulting from negligent handling, improper installation, lack of proper safety standards, or misuse of purchased sculptures.
14 Day Returns – Choice of Merchandise Credit or 15% Restocking Fee
Bronze West Imports stands behind the quality of every sculpture. Sculptures may be exchanged for full merchandise credit. Refunds are subject to a 15% restocking fee. All return requests must be submitted within 14 days of delivery.
To ensure safe transport, please re-crate or repack the sculpture securely in its original packaging prior to pickup. Bronze West Imports will arrange the freight carrier and coordinate pickup for your convenience.
Damage or Defect
If your sculpture arrives damaged or defective, we will replace it at no cost. If you prefer not to receive a replacement, we will issue a full refund. Your satisfaction is our priority.