Terms of Sale

Bronze West Imports, Inc.

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Important - Please Read!

Terms of Sale

Thank you for your order with Bronze West Imports, Inc. Please read these important terms of sale regarding your bronze sculpture purchase:

Shipping & Delivery Time Estimates

Made-to-order sculptures usually ship from the foundry in 8-10 weeks. Delivery times may vary due to production backlogs at our bronze foundries, ocean shipping variability and also port-of-entry/US Customs backlogs. Any one of these factors may cause delays. We will keep you updated if delays occur.

In-stock items ship from our warehouse in 5 – 7 business days from the order date and are delivered to most locations 3-5 days from the date your oder leaves our warehouise. In sum, Expect your in-stock order to arrive ~ 8-10 days from order placement.

We use a professional service to custom-crate our sculptures and inspect each one to ensure its quality prior to shipment. Packaged sculptures ship via FedEx and we request fragile pack to ensure your sculpture will be delivered with no damage

Variability in the Finished Sculpture Due to Hand-made Craftsmanship

Each sculpture from Bronze West Imports is created by artisans, resulting in unique pieces with slight variations in weight, dimensions, patina finishes, and coloration. Minor blemishes and imperfections are common and reflect the handcrafted nature of bronze sculptures. Consider these factors when making a purchase. Measurements are taken at the highest point of the sculpture and at widest points for both length and width. Slight variations in weights and measurements are normal. Base dimensions are provided upon request.   

Payment Terms

Bronze West Imports requires a 40% deposit to order sculptures and a 50% deposit for special or custom orders. Final payment for in-stock orders is due upon shipment from our warehouse. Final payment for made-to-order designs is due when the sculpture ships from the foundry and is en route to the United States via ocean freight.

Payments for custom-designed sculptures are based on achievement of milestones and will be reflected in the production agreement that is accepted by both parties.

We will notify you when the balance is due and provide an estimated delivery date. We accept credit cards, instant payment apps, ACH transfers, installment payments, and checks. Checks must be cleared before shipment.

Free Shipping in the Continental US

We package, custom-crate and wrap and ship our sculptures through trusted freight and worldwide delivery services. Our general delivery terms are the following:

• Bronze West Imports, Inc. will provide free crating, common carrier or package delivery to all business and residential customers in the U.S. Lower 48 States.
• Bronze West Imports, Inc. will provide, at no additional charge, free liftgate service where required, and a delivery notification service from our freight carriers.
• For customers shipping outside the U.S. (i.e., lower 48 States), or to any international location, Bronze West Imports, Inc. will ship free of charge ("FOB") to the nearest U.S. border location or shipping port for customer pickup. It is the responsibility of the customer or their agent to arrange all additional freight logistics from the US export location to their final destination.
• For international shipments, it is the customer's responsibility to file and pay all import duties, processing fees, VAT and GST taxes.

Shipping and Delivery Services – Other Important Information

We ship all sizes and types of sculptures to our customers and arrange special services, upon request, as follows.

Small Sculpture – Generally Under 30"

• Usually packed and shipped via FedEx or UPS Ground.
• Normal delivery is approximately 4-5 business days.
• Tracking information will be forwarded upon shipment.
• Expedited shipping is available upon request for an additional charge.
• No special requirements for unpacking.

Large Sculpture – Generally Over 30"

• Professionally packed, crated, and inspected prior to shipment.
• All fountains are tested to ensure proper functioning.
• Large sculptures are shipped via freight carriers, not package delivery services.
• Local third-party agents may be contracted for local delivery at the discretion of the freight carrier.
• Delivery notification will be provided.
• Lift gate service is provided where needed at no additional charge.
• Rural/distant delivery service is provided at no additional charge.
• Delivery is completed when the crate is dropped to the ground at your destination.
• Freight drivers do not move crates beyond drop-off locations due to liability issues.
• It is recommended to have two flat furniture moving dollies available to move your crated sculpture once it is delivered.
• Hammer, screwdriver, and crowbar-type tools are required to disassemble crates.
• Sculpture wrapping must be removed carefully by hand; using knives, cutters, etc., may damage the sculpture finish.

Special Handling, e.g., Large Sculptures, Large Fountains, Delicate Features, etc.

• Instructions for handling large or delicate sculptures will be provided.
• Customers must have the necessary tools, equipment, and personnel on-site to complete the safe off-loading and installation of the sculpture.
• Any delays after pickup due to site preparation or personnel availability are the customer's responsibility. Arrangements must be made with the freight carrier directly, and additional charges will apply.

Expedited Freight

Bronze West Imports will arrange expedited shipping for our customers when requested. Additional costs for special shipping arrangements will be charged to our customers at our cost. We do not add special charges, markups or additional fees for providing this service.

Special Customer Delivery Requirements

Bronze West Imports can arrange local service for delivery, including uncrating, unwrapping, moving sculptures to their final locations, and removing packaging materials. Customers will be charged at cost for special shipping arrangements, with no extra fees added for this service.

Installation and Fountain Hook-ups

• Bronze West Imports does not offer local installation services due to the unique requirements of each sculpture. However, we provide expert guidance and technical advice throughout the installation process. Customers must provide all necessary materials and services, including plumbing, electrical work, lighting, and other essential needs.
• We strongly recommend hiring experienced landscape and installation professionals to ensure high-quality service and support for successful outcomes.

14 Day Returns - Choice of Merchandise Credit or 15% Restocking Fee

• Sculptures purchased from Bronze West Imports may be exchanged for a choice of either full merchandise credit or a 15% restocking fee. Return requests must be made within 14 days of delivery.
• Partial refunds are not available on exchanged sculptures; customers must replace them with sculptures of equal or greater value. In other words, the merchandise credit issued to you must be fully used for another purchase. Any portion not used will be forfeited.
• Return freight or shipping charges will be paid by Bronze West Imports.
• For either return option, customers are responsible for re-crating and re-packing returned sculptures in original packaging. If original crating and packing are not available, customers must arrange local professional packing and re-crating services at their expense.
• Costs to repair or replace sculptures returned in damaged condition or requiring re-crating will be deducted from the merchandise credit balance or added to the 15% restocking option. Returned sculptures will be inspected upon delivery, and evidence of repair and/or repacking or re-crating costs will be provided to customers.
• Customers will not be liable for "normal use" on sculpture exchanges (e.g., outdoor weather exposure).

BWI 60 Day Internet Price Match Guarantee

Bronze West Imports will guarantee you the lowest delivered cost for 60 days from your order date. It’s our way of assuring you the lowest price. 

• Take Our Price – As direct importers, we offer the lowest online prices for bronze sculptures. Trust our long-standing BBB A+ rating and commitment to customer satisfaction.
• Provide the Lowest Price Found – We exceed the lowest advertised, delivered price for identical items from competitors. Please share a competitor’s quote or website link for verification.
• 60-Day Price Match Guarantee – Should you find a lower price online within 60 days of your order, we will match it. This policy ensures that you can place orders with assurance, knowing that we are committed to providing competitive pricing.
• To use our 3-Way Price Guarantee, email us at info@bronzewestimports.com. Include the website and price information you viewed on other websites. We will check the price difference and confirm our match.

Our guarantee covers the total delivered cost, which includes free freight and delivery. Bronze West Imports ensures you get the lowest delivered price online.

Exceptions

Bronze West Imports won't match prices due to errors or incorrect pricing by other dealers. If we find sculptures priced below replacement costs, we will rescind our price match offer.

Receiving and Damage Inspection

• Bronze West Imports strongly advises that all delivered sculptures, whether received in wooden crates or packed in boxes, should be inspected immediately upon receipt to ascertain if any damage occurred during the shipping process.
• Please refrain from signing the driver's delivery receipt document until you have completed your inspection. The driver will wait for you to finish this procedure.
• If there is any evidence of damage, please note on the driver's delivery receipt, above your signature, the following: “This delivery is conditionally accepted to permit the necessary time to unwrap and inspect contents to determine if delivery-related damage occurred”.
• Should you find visible damage to your sculpture upon delivery, please inform the driver that you decline to accept the delivery due to damage and instruct the driver accordingly.
• In the unlikely event that your sculpture is damaged in transit, you are responsible for inspecting and reporting the damage immediately upon receiving your shipment. Failure to do so may result in forfeiture of your right to file a damage claim. Bronze West Imports, Inc. will not be liable for shipping damages that are not reported at the time of delivery.

Bronze West Imports will collaborate with the shipping or freight company to address damage claims to your satisfaction, provided they are reported at the time of delivery.

Receiving, Moving and Installing Large/Heavy Sculptures Safely

Large sculptures, such as life-size horses, safari animals, or any sculpture over 500 lbs., require special handling and equipment for proper off-loading, moving, and installation. Bronze West Imports expects buyers of large sculptures to have the necessary equipment, skills, and knowledge to supervise and ensure safe movement and installation.

Bronze West Imports offers guidance and expertise to buyers to help them prepare for receiving and installing large sculptures; however, we do not assume liability for accidents or damage resulting from improper or unsafe unloading, moving, or installation procedures. For further details, please visit the "Shipping and Exchanges" tab on our home page.

Customer's Obligation for Installation

The installation requirements for bronze sculptures are specific to each site. Therefore, Bronze West Imports strongly recommends that buyers engage a qualified landscape designer or architect for the installation of sculptures.

We do not modify or alter sculptures shipped from the foundry in any manner, nor do we install clamps, rods, pumps, or other fixtures required to meet the unique demands of each installation. However, we do provide installation guidance, expertise, and best practices to installation teams to ensure satisfactory results. For further details, please visit the "Installation Guidance" tab on our home page.

Our imported sculpture designs aim to offer customers timeless and affordable statues and art pieces intended for decorative purposes only. These sculptures are not designed for children to play on or for any use other than as artistic decoration.

It is the buyer's responsibility to properly install and secure the sculpture to prevent accidental tipping or misuse. The customer shall indemnify and hold harmless Bronze West Imports, Inc., along with its officers, directors, agents, and employees, from and against any claims, damages, losses, and expenses (including but not limited to attorneys' fees) arising out of or resulting from personal injuries, property damage, or other liabilities due to negligent handling, improper installation, lack of proper safety standards, precautions, failure to enforce such standards, or misuse or improper care of any bronze sculptures purchased from Bronze West Imports, Inc.

Indemnity for Unintentional Website Inaccuracies and Errors

By using this website, you agree to absolve us of any liability or loss that you or any other person may incur from the use of the information, products, or materials that you request or receive through our website. You agree that we will not be liable to you, or to any other individual, company, or entity, for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages, for use of or reliance on our website.

Bronze West Imports, Inc. reserves the right to correct or cancel any transaction resulting from unintentional errors or inaccuracies on its website. This includes, but is not limited to, misrepresented product descriptions, obvious pricing errors, or other details that are unintentionally incorrect or misleading. The company shall not be held liable for losses, damages, or claims arising from reliance on such erroneous information. Payment for any product constitutes acknowledgment of these terms and agreement to this clause.

Bronze West Imports may cancel an order if there is a supply disruption, item discontinuation, quality concern, or another issue that prevents suppliers from meeting required quality or delivery standards. If an order is cancelled, Bronze West Imports will refund customers' deposits or any other advance payments in full.  

Important Indemnity Information – Please Read!

Bronze West Imports, Inc. shall be held harmless and indemnified by the purchaser against all liabilities, claims, damages, losses, or expenses, including but not limited to personal injury, death, property damage, or irreparable damage to purchased sculptures. These liabilities may arise from, but are not limited to:

• Improper or negligent installation of purchased sculptures.
• Misuse or failure to adhere to the intended decorative purposes of the sculptures.
• Inadequate safety measures or failure to enforce proper safety standards during handling or installation.
• Attractive nuisance conditions resulting in harm to individuals, including children, who may interact with the sculptures in unintended ways.

The purchaser agrees to take full responsibility for the safe installation, use, and care of the purchased sculptures and acknowledges that these sculptures are not designed for interactive use or physical handling. Any claims arising from such instances shall not be attributed to Bronze West Imports, Inc., its officers, directors, agents, or employees. Furthermore, the purchaser agrees to bear all legal defense costs incurred by Bronze West Imports, Inc. in relation to such claims. Payment for the sculpture constitutes agreement to this clause.

The information provided on this website is for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, or services contained herein. Any reliance you place on such information is therefore strictly at your own risk. We assume no responsibility or liability for any errors or omissions in the content of this site

By purchasing our products, the buyer agrees to all terms and conditions outlined herein.

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